This Refund Policy explains how billing, cancellations, and refunds work for ShelfRadar LLC (“ShelfRadar,” “we,” “us,” or “our”) subscriptions. It forms part of, and should be read together with, our Terms of Service. By subscribing to the Services, you agree to this Policy.
01 Our Policy at a Glance
- ShelfRadar is a recurring subscription billed in advance.
- You can cancel anytime; your plan stays active until the end of the current billing period.
- Cancelling prevents future charges - it does not refund the period you’re already in.
- Payments are non-refundable except where required by law or in the limited cases described below.
- New subscriptions start with a 3-day free trial; cancel before it converts and you won’t be charged.
02 Subscriptions, Billing & Free Trials
ShelfRadar is a single paid subscription ($10/month). Your subscription is billed in advance on a recurring basis and automatically renews at the then-current price until you cancel. By subscribing, you authorize us and our payment processor (Stripe) to charge your payment method for each renewal term until you cancel.
Free trial
New subscriptions start with a 3-day free trial. A payment method is required at sign-up, and the trial automatically converts to a paid $10/month subscription when it ends unless you cancel before then. You can cancel anytime during the trial to avoid being charged. Any changes to trial terms will be disclosed at sign-up.
↑ back to top03 Cancelling Your Subscription
You can cancel at any time:
- In your account - open Billing in your account settings and cancel your plan.
- By email - contact help@shelfradar.io from the address on your account.
When you cancel, you keep access to your paid features until the end of the current billing period, and your subscription will not renew after that. To avoid being charged for the next period, cancel before your renewal date.
↑ back to top04 No Refunds for Paid Periods
Except where required by law or as described in Exceptions below, all payments are final and non-refundable. In particular, we do not provide refunds or credits for:
- Partial billing periods or time remaining after you cancel.
- Periods during which you did not use the Services or did not act on alerts.
- Alerts that were delayed, missed, inaccurate, or that did not result in a purchase - see the availability disclaimer in our Terms of Service.
05 Exceptions
We will review refund requests in good faith in these limited situations:
- Duplicate or accidental charges - if you were charged more than once for the same period or charged in error.
- Billing errors - if you were charged the wrong amount or for a plan you did not order.
- Required by law - where applicable consumer-protection law gives you a non-waivable right to a refund or a cooling-off period (for example, certain consumers in the EU/UK). Nothing in this Policy limits those rights.
Approved refunds are issued to your original payment method. The time it takes to appear depends on your bank or card provider.
↑ back to top06 Price Changes
We may change our price or the features included in the subscription. We will give you reasonable advance notice of any price increase, and it will take effect on your next renewal. If you don’t agree to a change, you may cancel before it takes effect; continuing to use the Services after the change means you accept the new price.
↑ back to top07 Chargebacks & Payment Disputes
If you believe a charge is wrong, please contact us first - we can usually resolve billing issues quickly. Filing a chargeback or payment dispute without contacting us may result in suspension or termination of your account while the dispute is investigated. We reserve the right to contest chargebacks we believe are not valid, including by providing records of your account activity and acceptance of our Terms.
↑ back to top08 Requesting Help with Billing
To ask about a charge or request a refund under the Exceptions above, email help@shelfradar.io and include:
- The email address on your account.
- The date and amount of the charge.
- A short description of the issue (for example, duplicate charge or wrong plan).
We aim to respond within a reasonable time and will let you know the outcome of your request.
↑ back to top09 Changes to This Policy
We may update this Refund Policy from time to time. When we do, we will revise the “Last updated” date above and, for material changes, provide more prominent notice. Your continued use of the Services after an update means you accept the revised Policy.
↑ back to top10 Contact Us
Questions about billing or this Refund Policy? Reach out: