Terms of Service

01 Acceptance & Eligibility

By accessing or using the Services, you confirm that you can form a binding contract with us and that you accept these Terms. You must be at least 18 years old, or the age of majority in your jurisdiction, to create an account or purchase a subscription.

If you use the Services on behalf of a business or other entity, you represent that you are authorized to bind that entity to these Terms, and “you” refers to that entity.

02 What ShelfRadar Is

ShelfRadar provides real-time retail inventory alerts to collectors. We monitor publicly available product and inventory information and notify you by SMS, Discord DM, or in-app/web push when items you track appear to be in stock at participating retailers, including details such as online availability, whether an item shows in-store at some retailers, and price where available.

ShelfRadar is a detection and alerting service. We surface restocks and give you a direct link to the listing; you complete any purchase yourself. ShelfRadar does not buy, reserve, or hold products for you, does not use a checkout or auto-purchase bot, and never asks for or stores your retailer login credentials or retailer payment details.

Some listings we surface come from third-party or marketplace sellers - independent shops and resellers - rather than the brand or a first-party retailer. We label these as third-party in the app. ShelfRadar does not vet, authenticate, endorse, or guarantee third-party sellers, their pricing, the condition or authenticity of their products, or whether they will fulfill an order. Any purchase you make is solely between you and that seller, subject to that seller's own terms.

Access to members-only alert channels and alert DMs in our Discord requires an active paid subscription. You may link your Discord account to receive alert DMs and to access those channels. If your subscription ends, access to members-only channels and DMs is removed; the free community areas of the Discord remain available.

03 Your Account

To use most features you must create an account. You agree to:

• Provide accurate, current, and complete information, and keep it up to date.
• Keep your password and account credentials confidential and secure.
• Be responsible for all activity that occurs under your account.
• Notify us promptly at help@shelfradar.io if you suspect unauthorized use.

You may not share, sell, or transfer your account, or let others use it. We may refuse, suspend, or reclaim any username at our discretion.

04 Subscriptions & Billing

ShelfRadar is offered as a single paid subscription ($10/month), with the first 3 days free. The features and current price are shown at checkout and on our pricing page. This section applies to that subscription.

We may also provide complimentary access to selected accounts, such as partners or creators, at our discretion. Complimentary access involves no payment, is not a purchase, and may be limited, changed, or revoked by us at any time. Except where noted, the rest of these Terms apply to complimentary accounts.

A subscription includes up to 100 tracked SKUs and up to 20 SMS alerts per day, with per-SKU checks as fast as once per minute plus a 15-second hot-drop radar on selected high-demand items.

Auto-renewal

Subscriptions are billed in advance on a recurring basis (e.g. monthly) and automatically renew at the then-current price until you cancel. By subscribing, you authorize us and our payment processor to charge your payment method for each renewal term until you cancel.

Payment

• You must provide a valid payment method and authorize all charges, including applicable taxes and fees.
• Payments are handled by a third-party processor; we do not store full card numbers. Your use of payment services is subject to the processor’s terms.
• If a charge fails, we may retry, suspend, or cancel your subscription, and you remain responsible for amounts owed.

Price changes

We may change the price or the features included in the subscription. We will give you reasonable advance notice of any price increase, and it will take effect on your next renewal. If you don’t agree, you may cancel before the change takes effect.

05 Cancellation & Refunds

You can cancel anytime from your account settings or by contacting help@shelfradar.io. When you cancel, your subscription stays active until the end of the current billing period, and it will not renew after that. New subscriptions start with a 3-day free trial that converts to a paid subscription unless you cancel before it ends. For full details on billing and refunds, see our Refund Policy.

Nothing in this section limits any non-waivable statutory rights you may have as a consumer in your jurisdiction.

06 Acceptable Use

You agree to use the Services lawfully and only as permitted by these Terms. You will not:

• Resell, redistribute, sublicense, or commercially exploit our alerts or data without our written permission.
• Scrape, crawl, or use bots, scripts, or automated means to access the Services except through features we provide.
• Copy, reverse engineer, decompile, or attempt to extract the source code of the Services.
• Interfere with, overload, or disrupt the Services or the infrastructure they run on, or circumvent rate limits, security, or access controls.
• Use the Services to violate any retailer’s terms, purchase limits, or applicable law, or to harass, defraud, or harm others.
• Share your account or use the Services on behalf of others to avoid per-account limits.

We may investigate and take appropriate action, including suspending or terminating accounts, for any suspected violation.

07 Alerts & Availability

Our alerts are provided for informational purposes only and depend on third-party data that may be delayed, incomplete, or inaccurate. We do not guarantee:

• That any product will be in stock, remain available, or be sold at any particular price when you arrive.
• The timing, delivery, or accuracy of any alert, or that you will be able to complete a purchase.
• Uninterrupted or error-free operation of the Services.
• That any third-party or marketplace seller is legitimate, or that a pre-order will ship, ship on time, or be charged at the listed price.

Some listings are pre-orders for items with a future release date. Release dates come from third-party listings, are estimates only, and may change, be delayed, or be cancelled. We do not guarantee that a pre-ordered item will ship, ship on time, or be charged at the price shown, and pre-orders are subject to the individual seller’s own terms.

You are solely responsible for your own purchasing decisions and for complying with each retailer’s policies, including any quantity or purchase limits. ShelfRadar does not endorse reselling that violates applicable law or retailer terms.

SMS text alert program

ShelfRadar offers an optional SMS alert program, ShelfRadar Restock Alerts. If you verify a mobile number on our SMS Alerts opt-in page, you consent to receive recurring automated text messages from ShelfRadar - restock alerts for the items you track, plus account and verification messages. Message frequency varies with your watchlist and product availability. Message and data rates may apply. Reply STOP to any message to cancel, or HELP for help; for support reply HELP or email help@shelfradar.io. Carriers are not liable for delayed or undelivered messages. Consent to receive text messages is not a condition of any purchase, and we do not share or sell your mobile number or SMS opt-in data with any third party for their own marketing (see our Privacy Policy). The full opt-in flow, disclosures, and sample messages are shown on our SMS Alerts page.

08 Intellectual Property

The Services, including their software, design, text, graphics, and the ShelfRadar name and logo, are owned by ShelfRadar or its licensors and are protected by intellectual-property laws. Subject to these Terms, we grant you a limited, non-exclusive, non-transferable, revocable license to access and use the Services for your personal or internal business use.

If you send us feedback or suggestions, you grant us a perpetual, royalty-free license to use them without obligation to you.

09 Third-Party Services

The Services integrate with or link to third parties - such as Discord, payment processors, messaging providers, and retailer websites. We don’t control and aren’t responsible for third-party services, and your use of them is governed by their own terms and privacy policies. Links to third-party sites are provided for convenience only and are not an endorsement.

Some restock and inventory signals in the Services are sourced from third-party monitoring providers. That data is provided to us and to you as is. ShelfRadar does not control it and does not guarantee its accuracy, completeness, availability, or timeliness.

Many buy links in the Services are affiliate-tagged redirects, for example through go.shelfradar.io. When a link is affiliate-tagged and you follow it, click and referral information may be shared with the retailer's or seller's affiliate network, and ShelfRadar may earn a commission on qualifying purchases at no additional cost to you. Some buy links, including links to independent third-party shops, are not affiliate-tagged and earn ShelfRadar nothing.

10 Disclaimers

THE SERVICES ARE PROVIDED “AS IS” AND “AS AVAILABLE,” WITHOUT WARRANTIES OF ANY KIND, WHETHER EXPRESS, IMPLIED, OR STATUTORY, INCLUDING IMPLIED WARRANTIES OF MERCHANTABILITY, FITNESS FOR A PARTICULAR PURPOSE, TITLE, AND NON-INFRINGEMENT. We do not warrant that the Services will be uninterrupted, secure, timely, or error-free, or that alerts will be accurate or reliable. Some jurisdictions do not allow certain warranty exclusions, so some of the above may not apply to you.

11 Limitation of Liability

TO THE MAXIMUM EXTENT PERMITTED BY LAW, SHELFRADAR AND ITS OWNERS, EMPLOYEES, AND SUPPLIERS WILL NOT BE LIABLE FOR ANY INDIRECT, INCIDENTAL, SPECIAL, CONSEQUENTIAL, OR PUNITIVE DAMAGES, OR FOR ANY LOSS OF PROFITS, REVENUE, DATA, OR GOODWILL, OR FOR MISSED PURCHASES OR RESALE OPPORTUNITIES, ARISING OUT OF OR RELATING TO THE SERVICES.

OUR TOTAL LIABILITY FOR ALL CLAIMS RELATING TO THE SERVICES WILL NOT EXCEED THE GREATER OF (A) THE AMOUNTS YOU PAID US IN THE 12 MONTHS BEFORE THE EVENT GIVING RISE TO THE CLAIM, OR (B) USD $100. These limitations apply even if a remedy fails of its essential purpose. Some jurisdictions do not allow certain limitations, so some of the above may not apply to you.

12 Indemnification

You agree to indemnify and hold harmless ShelfRadar and its owners, employees, and suppliers from any claims, damages, liabilities, and expenses (including reasonable legal fees) arising out of your use of the Services, your violation of these Terms, or your violation of any law or the rights of a third party.

13 Termination

You may stop using the Services and cancel your subscription at any time. We may suspend or terminate your access, with or without notice, if you violate these Terms, create risk or legal exposure for us, or if we discontinue the Services. Upon termination, your right to use the Services ends. Sections that by their nature should survive - including IP, disclaimers, limitation of liability, indemnification, and dispute resolution - will survive.

14 Dispute Resolution & Arbitration

Please read this section carefully - it affects your legal rights.

Informal resolution first

If you have a dispute, contact us at help@shelfradar.io first. We’ll try in good faith to resolve it informally within 30 days before either side starts arbitration.

Binding arbitration

If we can’t resolve a dispute informally, you and ShelfRadar agree that any dispute arising out of or relating to these Terms or the Services will be resolved by final and binding arbitration administered by a recognized arbitration provider under its consumer rules, rather than in court. The arbitration will be conducted in English, and judgment on the award may be entered in any court with jurisdiction.

Class-action & jury-trial waiver

You and ShelfRadar agree to bring claims only in an individual capacity, and not as a plaintiff or class member in any class, consolidated, or representative action. You and ShelfRadar waive the right to a jury trial.

Small-claims & injunctive carve-out

Either party may bring an individual claim in small-claims court if it qualifies, and either party may seek injunctive relief in court to protect intellectual-property rights.

30-day opt-out

You may opt out of this arbitration agreement within 30 days of first accepting these Terms by emailing help@shelfradar.io with the subject “Arbitration Opt-Out” and your account details. Opting out won’t affect any other part of these Terms.

Governing law

These Terms and any dispute are governed by the laws of the State of Texas, without regard to its conflict-of-laws rules. To the extent any matter proceeds in court rather than arbitration, the exclusive venue will be the state and federal courts located in Dallas County, Texas.

15 Changes to These Terms

We may update these Terms from time to time. When we do, we’ll revise the “Last updated” date above and, for material changes, provide more prominent notice. Your continued use of the Services after an update means you accept the revised Terms. If you don’t agree, stop using the Services and cancel any subscription.

16 General Terms

• Entire agreement - these Terms and our Privacy Policy are the entire agreement between you and ShelfRadar regarding the Services.
• Severability - if any provision is unenforceable, the rest remains in effect.
• No waiver - our failure to enforce a provision is not a waiver of it.
• Assignment - you may not assign these Terms without our consent; we may assign them in connection with a merger, acquisition, or sale of assets.
• Force majeure - we are not liable for delays or failures caused by events beyond our reasonable control.
• Notices - we may provide notices to you by email or through the Services.

17 Contact Us

Questions about these Terms? Reach out: