Questions, feedback, or need a hand? Pick whichever channel fits. The fastest answers (and the rest of the collector community) live in our Discord, but email works great too and reaches a real person.
Fastest · real-time
Community Discord
Chat with the team and other collectors, get help, and see alerts as they fire. This is the quickest way to reach us.
Join the Discord →Support · ~1 business day
Email us
Account help, alert setup, billing, technical issues — anything about using ShelfRadar. A real person reads every message.
help@shelfradar.io
Email support →
Before you reach out — a quick look here might answer it faster:
the FAQ covers common questions, Status shows
live system health, and the Refund Policy explains billing and
cancellations.
01 Helping us help you faster
When you email, including a few details up front saves a round-trip:
- The email address on your ShelfRadar account.
- What you were trying to do, and what happened instead.
- For billing questions, the date and amount of the charge.
- Screenshots if something looks wrong — they help a lot.
02 The details
Supporthelp@shelfradar.io
Discorddiscord.gg/yz77WyuvsN
Privacyprivacy@shelfradar.io
ResponseTypically within one business day
EntityShelfRadar LLC · Dallas, TX, USA